After more than 2 years of working in the offline payment sector, we’ve begun to appreciate some of the things that makes us unique. As a short brief, Gharpay is primarily a doorstep payment gateway whose niche lies in collecting cash and cheques for digital goods like airline tickets, insurance documents etc. To our credit, today, more than 600 merchants across India trust us for the payment processing needs. Our operational network extends across 17 cities in India and we are continuously expanding this reach. Here are some of the things that make us unique.
Something for everyone
Unlike most online gateways we don’t ask our clients for a monthly fees or annual maintenance fees. The transaction charges are competitive to any online payment gateway in India. The best part, we don’t expect our merchants to commit to any minimum volume of transactions. This makes it easy for small and medium online businesses in India to start working with us and leverage our services to grow their customer base.
Heavy focus on technology
We are primarily a technology led company. It takes developers less than 1 day to integrate and go-live with our systems. Once an order hits our systems, our human network of Payment Executives begin working on it. All our Payment Executives carry smart phones which they use to update your orders in real time. This ensures that everyone is on the same page at all times. Also, all the payments that we collect get reconciled to the merchant’s account within 48 hours. The technical infrastructure that we have built around this large scale logistics problem ensures that most activities are automated thus making it smooth runnings for you and your customers.
Security, Safety, Service
Since starting this business in January 2011, we have never had an incidence of cash loss. Our employee hiring and training is streamlined in such a way that our PEs act courteously and professionally with your end customers. Our support and redressal processes are streamlined in such a way that any operational issues get addressed within 12 hours and resolved within 48 hours across all of our functioning cities. The stellar service that we provide has helped us gain and retain large clients like Cleartrip, Jet airways, Naukri, Groupon, Book My Show, Allianz insurance, Thomas cook etc.
Gharpay’s vision is to make payments simpler in India. We began our journey by collecting cash and cheques from customers who either didn’t have access to a credit/debit card or didn’t know how to use it. Following in those footsteps, we are trying to become a holistic payment solution at the doorstep. The team is already beginning to pilot other forms of offline payments at the doorstep. We are constantly innovating with solutions that will enable seamless payment processing in the offline world. Every few months, the technology folks here also organize and participate in hackathons. This helps keep everyone on their toes. :)
Please use the comments section to tell us what we can do to improve the offline payment experience. We’d love to hear what you think. You can also get in touch with us at [email protected] if you would like to know more about the services that we provide.